Masala Lounge (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or use our services.

If you have any questions, please contact us:
Masala Lounge
42–46 Horton Street
Halifax
HX1 1QE
Phone: 01422 652900
Email: info@masalaloungehalifax.co.uk

1. INFORMATION WE COLLECT
   We may collect the following information:

a. Information you provide directly
• Name and contact details (such as phone number or email address) when making an enquiry or reservation
• Payment information when placing an online order (processed securely through third-party payment providers)
• Any details submitted through our contact form or email

b. Automatically collected information
• IP address
• Browser type and device information
• Pages visited and interactions on our website
We may also use cookies to improve your browsing experience. You can control or disable cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION
   We use your information to:
   • Process reservations, enquiries, or orders
   • Respond to messages or requests
   • Improve our website and services
   • Meet legal obligations
   • Send promotional emails if you have given consent

3. LAWFUL BASIS FOR PROCESSING
   We rely on the following lawful bases under UK GDPR:
   • Consent (for marketing)
   • Contract (to manage bookings or orders)
   • Legitimate interests (such as improving our website and ensuring security)
   • Legal obligation (when required by law)

4. SHARING YOUR INFORMATION
   We do not sell your personal information.
   We may share your data with trusted service providers, such as website hosting companies or payment processors. We may also share information if required to do so by law. All third parties must handle your data safely and lawfully.

5. DATA SECURITY
   We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Although no system is completely secure, we work to ensure your data is handled responsibly.

6. DATA RETENTION
   We only keep your personal data for as long as necessary for the purposes set out in this policy, including meeting legal, accounting, or reporting requirements.

7. YOUR RIGHTS UNDER UK GDPR
   You have the right to:
   • Access the personal data we hold about you
   • Request correction of inaccurate information
   • Request deletion of your data
   • Withdraw consent where processing is based on consent
   • Object to certain types of processing
   • Request data portability
   To exercise your rights, please contact info@masalaloungehalifax.co.uk.

8. TRANSFERS OUTSIDE THE UK
   If any service providers process data outside the UK, we ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

9. LINKS TO OTHER WEBSITES
   Our website may include links to external sites. We are not responsible for the privacy policies or practices of these websites.

10. CHANGES TO THIS PRIVACY POLICY
    We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised “Last updated” date.